IVA SUITABILITY REVIEW & COMPLAINT SELF‑HELP

Educational overview (public information)

Many people want to understand whether their IVA was suitable and how the complaint process works. There are established routes to raise concerns with your insolvency practitioner (IP) and – if needed – with their regulator or an ombudsman service.

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Our administrative support (what we provide)

• We help you organize your documents (proposal, Chair’s Report, annual reviews, and income/expenditure evidence).

• We provide publicly available complaint templates and a checklist so you can structure your concerns clearly.

• We explain the general steps in plain English (timeframes, escalation paths).

 

Boundaries (what we do not provide)

• We do not submit complaints for you, contact your IP, or act on your behalf.

• We do not advise whether you should complain or what outcome is suitable for you.

• We do not seek redress/compensation or take a share of any redress.

 

Signposting

If you require regulated advice about debt solutions, we will signpost you to an FCA‑authorised debt advice provider or licensed IP. If you need legal representation, we will signpost you to an SRA‑regulated solicitor. If you prefer a regulated claims management company to handle a complaint, we can provide general directories to help you find one.

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Disclaimer: Information only. We are not FCA‑authorised for claims management and do not provide representation or contingency fee services.